Senate Education and Employment References Committee (part 2 of 2)
24 February 2026
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Senate Education and Employment References Committee Australian Parliament
00:01 - 00:02
Senator Smith.
00:06 - 00:24
Speaker 7
Thank you, chair. Your your submission, talks about a number of things ESCA is doing to ensure high quality training from the institutions that are running ACAC courses. What are some of the most important things you think your agency can be doing to improve quality and safety across the workforce and the sector more broadly?
00:25 - 01:30
Speaker 4
I think... Thank you for that question, Senator. What we've tried to do with our regulatory treatment campaign is take that holistic approach. So we're focused both at a prevention level and educative level with providers so that we can use those mechanisms through guidance, but also through some of our performance assessments to ensure that providers are fully understanding of their obligations. An example is is probably in relation to that guidance that we issued around obligations as it relates to digital...
The use of digital mechanisms. And we tested the provider's understanding of that through a phone call campaign and and including to have conversations. We we certainly have data that some of the providers weren't previously aware of their obligations in relation to that and stopped using those mechanisms as a result of that engagement. So we... We're focused on it both at a prevention and educative level to really ensure that the standards are well understood and and providers are meeting those.
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