House of Representatives Chamber (part 2 of 2)
29 June 2026
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House of Representatives Australian Parliament
00:00 - 00:26
Speaker 9
Aircraft noise are properly heard and independently reviewed. These reforms provide another important layer of accountability and transparency for communities impacted by aviation operations. Again, this comes back to trust. Trust that concerns will be heard, trust that systems are fair, and trust that government is willing to stand up for communities and consumers alike. The evidence supporting these reforms is overwhelming.
00:26 - 01:57
Speaker 5
The preparing for takeoff study highlighted just how widespread dissatisfaction has become amongst Australian travelers. More than half of Australia's... Australians experienced a flight disruption over a twelve month period, yet only one third were satisfied with how those disruptions were handled. That should concern every member of the... This house.
Even more concerning was the lack of support passengers, reported receiving. 82% of travelers affected by disruptions said they received no support at all, no meaningful assistance, no proper communication, and often no clear explanation of what they were entitled to. Just a pop up notification or an email delivering some inconvenient news. At the same time, 81% of Australians said they were not informed of their consumer rights during those disruptions. That tells us the current system is failing consumers because protections only work if people understand them and can access them.
The study also revealed widespread frustration with the complaints process. Only 39% of people who made complaints were satisfied with the outcome. Even fewer, just 17%, were satisfied with the complaints process overall. The findings from the study make it clear that too many Australians feel let down by the current aviation system. Passengers are frustrated by poor communication, disappointed by a lack of support during disruptions, and increasingly losing faith that complaints will be handed...
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