Hon. Anika Wells MP and Hon. Kristy McBain MP - Press Conference
8 July 2026
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Press Conferences Australian Parliament
01:01:06 - 01:01:21
Speaker 16
Gushing. We're ready to go. Great. Well, good afternoon, everyone. This morning's Telstra outage was widespread and has caused significant disruptions across the country and is deeply concerning.
01:01:23 - 01:02:15
Speaker 22
Telstra has advised that network services largely returned to business as usual with only a small number of devices now still experiencing issues. Importantly, the core triple zero system remains operational with connected calls flowing as expected from carrier networks to the emergency call person and onto state and territory emergency services dispatches. However, the triple zero custodian has advised that some callers were unable to connect to the ECP and that these are being now investigated by Telstra and welfare checks are in progress as is required by the law. The triple zero custodian is in regular communication with Telstra to receive updates on the progress and outcomes of these checks. A reminder, if you do need to call 000 and you can't get through, it is recommended that you use another device, a landline, or Wi Fi calling.
01:02:16 - 01:02:42
Speaker 11
It is very important that people do not make test calls to 000. Please only call 000 if it is an emergency. The key priorities for today, to get people and small businesses back online and to ensure any welfare checks are completed urgently. The Australian Communications and Media Authority will then conduct a full investigation, and Telstra will need to account for how and why this outage has happened. Christie.
01:02:43 - 01:03:15
Speaker 28
Thanks. I share the frustration of many Australians today. We know that there are school holidays in every jurisdiction, and this disruption has been, incredibly disruptive to to small businesses, but also to the plans of many holiday makers. The outages had significant impact on transport networks, particularly in Victoria where V Line regional services are currently unable to operate. Emergency communications on our national freight network are down, so the Australian Railtrack Corporation has paused freight train operations.
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