House of Commons
25 June 2026
Speaker dots
- Speakers in the chapter
- Colour: political group
- Grey: no group
Tap or click a chapter's dots to see names and groups.
Contents updated on 25 Jun 2026
Legend
Transcript markers
- text Sentence being played
- text Search result
- text Intervention cited by the link you opened
Click a sentence to play the video from that moment. Select text to quote it with the speaker, timestamp and link.
More options
Official source
Offset
Transcript offset
0s
Text size
Export
Replay
Versions of this video
Transcripts may differ slightly from one version to another.
House of Commons
00:14 - 00:20
Speaker 83
Order. We'll start with questions. The Minister of the Cabinet Office. Gregory Stafford.
00:20 - 00:25
Speaker 55
Good morning, sir. Question number one.
00:25 - 00:51
Speaker 23
Thank you, Mr. Speaker. I personally met with Capita's senior leadership last Wednesday and told them directly that their operational failures, missed targets, and escalating backlog are completely unacceptable. The Cabinet Office continue to monitor performance data daily and to hold Capita robustly to account. Capita have until the end of June to restore the service to contractual levels.
00:51 - 01:25
Speaker 29
I thank the Minister for that answer, but as the Minister will know, behind every statistic and delayed case, there is a pensioner who is not receiving their pension after years of public service. I've had constituency cases that have been outstanding for many months, including one from Farnham, which took nine months to resolve. With the end of June deadline now effectively upon us, does the Minister genuinely believe that Capita will make that deadline? And if not, what sanctions or remedial action will she take to resolve the issue?
The rest of the transcript is for Pro customers
Unlock the full transcript, chat, and every analysis feature with Polyfact Pro.
The video itself stays free to watch, in full, no account needed.