Financial Services Regulation Committee

22 juillet 2026

Sommaire mis à jour le 22 juil. 2026

The Committee opens its evidence session on home and travel insurance, defining the scope around UK consumer markets, business models and market shares, then probes claims acceptance rates, reporting methodologies and how product design and exclusions shape consumer outcomes and trust.

Committee mer. 22 juil. 2026 Début réel 10:45 House of Lords

22:42 - 23:19

Intervenant 2

Welcome to today's session, which is the eighth oral evidence session as part of the committee's inquiry into the regulation of the consumer insurance market. And I thank you to Mr. Hargreaves, Mr. Storah, and Mr. Turner for attending. The session is open to the public, it's broadcast live and subsequently accessible via the parliamentary website. A verbatim transcript will be taken of the evidence and will be put on the parliamentary website. Before we move to detailed questions, could I invite each of you briefly to introduce yourselves, and then I'll get going with the first question.

23:19 - 23:41

Intervenant 1

I am Alistair Hargreaves, I'm UK Insurance CEO of Admiral. Thank you for inviting me to give evidence today.

Admiral is a motor insurance company that's established as a motor insurance company about 30 years ago, has grown to serve about 9 million customers, including in home and travel insurance.

23:41 - 24:03

Intervenant 4

Hi, I'm Jason Storah. I'm the CEO of Aviva's UK and Ireland general insurance business. Aviva is the leading insurance company, wealth and retirement business in the UK. We have 21 million customers in total, and we insure about one in five homeowners and one in five travel policyholders in the UK.

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